Help Center

Order processing time is 3-5 business days. Your order may ship sooner than this, but no later. Please be aware that once your package is handed over to the USPS, we no longer have control over any delays your order may experience during the shipping process.

Priority 2 Day shipping does not guarantee how long it will take us to ship your order, nor does it guarantee exactly how long it will take USPS to deliver your package. This is an estimate of how many business days your order will take to reach you. There are many different things that can factor into how long it takes for you to receive your package.

Once a package is handed over to the USPS, we no longer have control over your package. First Class Mail does not guarantee a delivery time frame. In most cases, your mail is sitting in a USPS distribution center due to a delay that we have no way of knowing about and will eventually continue to move along in the normal process. We don’t have any more information to give you than the tracking numbers we sent you. You can call to start an investigation or submit a missing mail request: 1-800-ASK-USPS or https://www.usps.com/help/missing-mail.htm. Please be aware, this can take 7-10 business days to receive an answer. By the time the investigation progresses, usually the package will have started to move again. An investigation cannot be opened if it has been less than 7 business days.

Once a package is handed over to the USPS, we no longer have control over your package. First Class Mail does not cover missing packages, especially if USPS has marked them “Delivered.” In most cases, your package has been accidentally delivered to a neighbor with a similar street or house number. We recommend you reach out to your mail carrier or the local post office. We are not able to contact your post office or mail carrier in any way. You can call to start an investigation or submit a missing mail request if you do not hear back from your carrier: 1-800-ASK-USPS or https://www.usps.com/help/missing-mail.htm. Please be aware, this can take 7-10 business days to receive an answer. By the time the investigation reaches your local Post Office or Mail Carrier, the package has been missing for a while so starting with your local office or carrier will be the fastest way to make progress.

International orders can take anywhere from 2-12 weeks to be delivered. If you still haven’t received your order by the end of those 12 weeks, reach out to us and we’ll take care of you.

Many technicians charge a flat fee while others may charge according to the number of eyelashes applied. please contact your technician for detailed information on pricing and availability.

A full set of GlamourLash Eyelash Extensions may take up o two hours or more. Touch-ups usually require less time depending on the condition of your previous application and lapse since your last visit. *Touch-ups required within 2 weeks of application.

Most people find that mascara is not necessary with GlamourLash Eyelash Extensions. Our Lash Extensions already provide the ultimate length, thickness and fullness you desire along a nice curve. *Mascara specifically for eyelash extensions is available.

GlamourLash Eyelash Extensions are offered in several lengths and thickness. You an your technician can determine the length and fullness that is appropiate for your eyes. We also offer a variety of colored eyelash extensions, such as blue asn green to bring out the color in your eyes or red and pruple to coordinate with your hair and outfit.

Learn more about GlamourLash Eyelash Extensions by speaking to our professionally trained technicians.